WE Rentals Privacy Policy

WE Rentals (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our website, use our services, or interact with us in any other way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Privacy at a Glance

We respect your privacy. When you make an enquiry, request a quote, or hire from us, we collect only the details we need to provide our services – such as your name, contact information, and hire requirements.

We use your information to:

  • Respond to your enquiries and bookings
  • Process payments and manage hire agreements
  • Keep you updated about your hire or relevant offers

We don’t sell your data to anyone, and we take steps to keep it safe.

Our full Privacy Policy is outlined below, including how to access or update your information and how to opt out of marketing.

We may collect personal and non-personal information from you in the following ways:

Personal Information

This may include:

  • Name

  • Email address

  • Phone number

  • Residential or business address

  • Company name and ABN (if applicable)

  • Payment and billing details

  • Driver’s licence or identification details (for equipment hire purposes)

  • Information relating to your hire contract

Non-Personal Information

This may include:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited on our website

  • Date, time, and duration of visits

  • Referral sources

We collect information in several ways, including:

  • When you fill out forms on our website

  • When you request a quote or make a booking

  • When you call, email, or meet with us

  • Through cookies and website analytics tools

  • From third-party sources where you have given consent

We use your information to:

  • Provide and manage your equipment hire

  • Respond to enquiries and provide quotes

  • Process payments and issue invoices

  • Verify your identity for hire agreements

  • Maintain safety and compliance records

  • Send service updates, reminders, and relevant offers

  • Improve our website and customer experience

  • Meet legal and regulatory obligations

We may share your personal information with:

  • Our employees and contractors for business purposes

  • Payment processors and financial institutions

  • Insurers and legal advisors

  • Regulatory authorities, when required by law

  • Third-party service providers who assist with IT, marketing, or operational functions

We will never sell your personal information to third parties.

We take reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction, including:

  • Secure physical storage for paper records

  • Password-protected systems and encrypted databases

  • Regular data backups

  • Restricted staff access to sensitive information

Our website uses cookies and analytics tools (such as Google Analytics) to improve performance and understand how visitors interact with our site.
Cookies help us:

  • Remember your preferences

  • Deliver a more personalised experience

  • Analyse website traffic and trends

You can choose to disable cookies in your browser settings, but some website features may not function properly.

We may use your information to send you updates, promotional offers, and service reminders.
You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Contacting us directly at the details below

You can request access to the personal information we hold about you and ask for corrections if it is inaccurate, out-of-date, or incomplete. We will respond to your request within a reasonable timeframe.

In some cases, our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data remains protected under equivalent privacy standards.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions, concerns, or requests about your privacy, please contact us at: info@werentals.com.au